Introduction -- 1. The street-level bureaucracy perspective and discretion -- 2. Social services--street-level bureaucracies? -- 3. Management and professionals : arguments and perspectives on discretion -- 4. Researching discretion : the case study outlined -- 5. "Managers"-- are they all the same? -- 6. Senior managers and the remote control of practice -- 7. Local managers and practitioners : conflict or collaboration in supervision? -- Conclusion: The dynamics of discretion.
Professional discretion has re-emerged as an issue of central importance in social work as a reaction to the intensification of management culture across the public sector. This book presents an innovative framework for the analysis of discretion by offering three accounts of the managerial role the domination model, the street level model and the author's discursive perspective. As such this volume will be of great interest to postgraduate students and researchers as well as professionals.
Texto en inglés