Incluye referencias bibliográficas (p. 437-455) e indices.
Programs, policies, and evaluations -- Tailoring evaluations -- Identifying issues and formulating questions -- Assessing the need for a program -- Expressing and assessing program theory -- Monitoring program process and performance -- Strategies for impact assessment -- Randomized designs for impact assessment -- Quasi-experimental impact assessments -- Assessment of full-coverage programs -- Measuring efficiency -- The Social Context of Evaluation.