Incluye referencias bibliográficas e índices
1. Corporate culture and organizational effectiveness -- 2. Studying culture and effectiveness -- 3. The comparative research design -- 4. The quantitative results -- 5. The qualitative results: introduction and overview -- 6. Medtronic -- 7. People express airlines -- 8. Detroit Edison -- 9. Proctor & Gamble -- 10. Texas commerce bancshares -- 11. Summary and conclusions -- Measuring climate and culture: some basic validity tests -- The survey of organizations -- Additional quantitative results -- Double-checking the results: an analysis of sample quality -- Case methodology & procedures.