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Evans, James R. 1950-

Quality and performance excellence management, organization, and strategy James R. Evans - 7a ed - Mason (Ohio, Estados Unidos) South-Western Cengage Learning 2014 - xv, 479 páginas ilustraciones y gráficas

Incluye índice

Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.

9781133955931


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