APA

Haynes K., Grugulis I., . (2014). Managing services. Oxford (Inglaterra): Oxford University Press.

Chicago

Haynes Kathryn, Grugulis Irena, . 2014. Managing services. Oxford (Inglaterra): Oxford University Press.

Harvard

Haynes K., Grugulis I., . (2014). Managing services. Oxford (Inglaterra): Oxford University Press.

MLA

Haynes Kathryn, Grugulis Irena, . Managing services. Oxford (Inglaterra): Oxford University Press. 2014.