Incluye índices
An introduction to retailing. -- Building and sustaining relationships in retailing. -- Strategic planning in retailing. -- Retail institutions by ownership. -- Retail institutions by store-based strategy mix. -- Web, nonstore-based, and other forms of nontraditional retailing. -- Identifying and understanding consumers. -- Information gathering and processing in retailing. -- Trading-area analysis. -- Site selection. -- Retail organization and human resource management. -- Operations management : financial dimensions. -- Operations management : operational dimensions. -- Developing merchandise plans. -- Implementing merchandise plans. -- Financial merchandise management. -- Pricing in retailing. -- Establishing and maintaining a retail image. -- Promotional strategy. -- Integrating and controlling the retail strategy