Making sense of organizational change. -- The discourse of change: from theory to practice. -- From Lewin to OD : planned approaches to change. -- Organizational culture and culture change. -- Organizational learning, the learning organization and appreciative inquiry. -- The quality movement - TQM and business process reengineering. -- A measure of change : six sigma and the balanced score card. -- Leading change. -- Power and resistance. -- Diversity management. -- Institutionalization and change