Introduction. -- Why manage maintenance. -- Patterns : 1. Patterns in maintenance. -- 2. Where's the money? Proving your case to management. -- 3. How assets deteriorate. -- 4. Estimating maintenance budgets for buildings and equipment. -- 5. Evaluating maintenance. -- 6. Maintenance metrics, KPIs and benchmarks. -- 7. Evaluating worker productivity. -- 8. Budgeting maintenance. -- 9. Life cycle costing. -- Strategies : 10. The science of customer service. -- 11. Reengineering maintenance. -- 12. Dealing with contracts. -- 13. In-sourcing and TPM. -- 14. 5S. -- 15. Guaranteed maintainability. -- 16. Maintenance quality improvement. -- 17. ISO 900X and maintenance. -- 18. Continuous improvement. -- 19. Lean maintenance. -- 20. RCM (Reliability Centered Maintenance). -- 21. PM optimization. -- 22. Accounting issues of maintenance and activity-based costing. -- 23. Maintenance information flow. -- 24. Capturing maintenance information. -- 25. Fire fighting. -- 26. PM (Preventive Maintenance). -- 27. How to install a PM system. -- 28. PM task list development. -- 29. PdM (Predictive Maintenance). -- Support for maintenance strategies : 30. Preplanning : projects that put you in the driver's seat. -- 31. Using statistics in maintenance. -- 32. Planning. -- 33. Project management. -- 34. Estimating job duration and work standards. -- 35. Maintenance scheduling. -- 36. CMMS (Computerized Maintenance Management Systems). -- 37. Maintenance parts and supplies. -- 38. Maintenance vendors. -- 39. Maintenance stock room and inventory control. -- 40. The Internet and maintenance. -- 41. How maintenance interfaces with other departments. -- 42. Elements of maintenance leadership. -- 43. Craft training. -- 44. Special issues of factory maintenance. -- 45. Special issues of fleet maintenance. -- 46. Special issues of building maintenance. -- 47. Special issues of field service.
Texto en inglés