Incluye referencias bibliográficas e índices
1. We can't stand some of our patients -- 2. What makes a "good" patient? -- 3. What challenges anybody with illness or injury? -- 4. How do sick and injured people feel and act? -- 5. On "taking care of the hateful patient" -- 6. Responding to Dr. Groves: an evolving understanding -- 7. Our least favourite patients -- 8. How to manage our thoughts -- 9. Three common thought distortions about patients -- 10. What we think: two common thought distortions -- 11. Working against ourselves -- 12. How we react -- 13. Turning it around -- 14. Getting out of our own way -- 15. How it works -- 16. Why does it matter? -- 17. No more difficult patients.