Incluye referencias bibliográficas e índice.
Understanding best practices. -- From best practice to migraine headache. -- Journey to excellence. -- Project management methodologies. -- Integrated processes. -- Culture. -- Management support. -- Training and education. -- Informal project management. -- Behavioral excellence. -- Measuring return on investment on project management training dollars. -- The project office. -- Six sigma and the project management office. -- Project portfolio management. -- Global project management excellence. -- Value-driven project management. -- Effect of mergers and acquisitions on project management. -- Appendix: Microsoft Operations Framework.