@book{166879,
	author = {Auster, Ellen R. and Valente, Michael S.,},
	title = {Strategic organizational change  building change capabilities in your organization},
	publisher = {Palgrave Macmillan},
	year = {2005},
	address = {Houndmills (Hampshire, Inglaterra)},
	url = {http://www.loc.gov/catdir/enhancements/fy0624/2005042061-t.html}
}