TY - GEN AU - Mariotti,John L. TI - The complexity crisis why too many products, markets, and customers are crippling your company, and what to do about it SN - 9781598692143 PY - 2008/// CY - Avon PB - Platinum Press: Adams Media KW - Control de calidad KW - Control de costos KW - Efectividad organizacional N1 - Incluye referencias bibliográficas e índices ER -