@book{166910,
	author = {Holman, Peggy and Cady, Steven},
	title = {The change handbook  the definitive resource on today's best methods for engaging whole systems},
	publisher = {Berrett-Koehler},
	year = {2007},
	address = {San Francisco (California, Estados Unidos)},
	edition = {2nd ed},
	url = {http://www.loc.gov/catdir/toc/fy0712/2006042909.html}
}