@book{273757,
	author = {Bloch, Susan and Whiteley, Philip},
	title = {Complete leadership},
	publisher = {Pearson Education},
	year = {2003},
	series = {Manager's momentum},
	address = {Harlow (Essex, Inglaterra)},
	url = {http://www.myilibrary.com?id=60293&ref=toc}
}