TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations : how to discuss what matters most
SN  - 9780143137597 (paperback)
U1  - 158.2 20
PY  - 2023///
CY  - New York 
PB  - Penguin Books
KW  - Comunicación interpersonal
KW  - Estudios de casos
KW  - Comunicacion
KW  - Aspectos psicologicos
N1  -  Revised edition of Difficult conversations, 1999
ER  -