TY - BOOK AU - Gardenswartz,Lee AU - Cherbosque,Jorge AU - Rowe,Anita TI - Emotional intelligence for managing results in a diverse world : the hard truth about soft skills in the workplace SN - 9780891062554 U1 - 153.9 20 PY - 2008/// CY - Mountain View, California PB - Davies-Black Pub N1 - Incluye referencias bibliográficas e índices; You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace ER -