01657nam a22002657a 450000500170000000800410001702000260005802000240008402000260010802000250013404000410015904100080020010000200020824501040022826000360033230000380036850400530040650507760045965000140123565000290124965000290127865000280130765000260133565000300136120241003105341.0241003b           ||||| |||| 00| 0 eng d  a9781292083049 (print)  a9781292083063 (pdf)  a9781292083056 (etext)  a9781292083070 (epub)  aCO-BoUCMcDavid MorenodDavid Moreno  aeng1 aFleming, Kerrie14aThe leader's guide to emotional agilitybhow to use soft skills to get hard resultscKerrie Fleming  aHarlow, England bPearsonc2016  axvi, 186 Paginas bilustraciones   aIncluye referencias bibliográficas e índices0 rAbout the author -- Acknowledgements -- Why you need to read this book -- Introduction -- Structure of the book -- The seven steps to emotional agility (ea) -- Step one: the real you -- Step two: how do you feel and why does it matter? -- Step three: becoming aware of others -- Step four: understanding the emotions -- Step five: managing your own emotions -- Step six: managing the emotions of others -- Step seven: creating awareness -- Emotional agility in action -- Using ea for difficult performance appraisals -- How to motivate a disengaged team using ea -- Using ea to enhance creativity and innovation -- Managing change using ea -- Becoming a more effective and influential leader using the seven steps of ea -- Conclusion -- Appendices -- References -- Index.14aLiderazgo14aHabilidades de liderazgo14aEstrategias de liderazgo14aInteligencia emocional 14aLenguaje y emociones 14aPersonalidad y emociones