@book{91172,
	author = {Kaplan, Robert S. and Norton, David P.},
	title = {Alignment  using the balanced scorecard to create corporate synergies},
	publisher = {Harvard Business School Press},
	year = {2006},
	address = {Boston (Massachusetts, Estados Unidos)},
	note = {Ejemplar 4 Donación Dr. Guillermo Galán.},
	url = {http://www.loc.gov/catdir/toc/ecip062/2005030504.html}
}