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  <titleInfo>
    <title>Servicios de contact center basados en offshore outsourcing</title>
  </titleInfo>
  <name type="personal">
    <namePart>Ancajima, Alfredo</namePart>
  </name>
  <name type="personal">
    <namePart>Chiri, Carlos</namePart>
  </name>
  <name type="personal">
    <namePart>Galindo, Juan</namePart>
  </name>
  <name type="personal">
    <namePart>Guido, Carlos</namePart>
  </name>
  <name type="personal">
    <namePart>Morris, Eddie</namePart>
  </name>
  <name type="corporate">
    <namePart>Universidad ESAN (Lima, Perú)</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
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    <place>
      <placeTerm type="text">Lima (Perú)</placeTerm>
    </place>
    <publisher>ESAN Ediciones</publisher>
    <dateIssued>2009</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
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  <physicalDescription>
    <extent>136 páginas ilustraciones, tablas, gráficos</extent>
  </physicalDescription>
  <targetAudience authority="marctarget">general</targetAudience>
  <note type="statement of responsibility">Eddie Morris... [et al.].</note>
  <note>Incluye bibliografía e índice general.</note>
  <subject>
    <topic>Administración de empresas</topic>
  </subject>
  <subject>
    <topic>Benchmarking (Administración)</topic>
  </subject>
  <subject>
    <topic>Mercadeo</topic>
  </subject>
  <subject>
    <topic>Subcontratación</topic>
  </subject>
  <identifier type="isbn">9789972622687</identifier>
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