Directing the operation : Operations management -- Operations performance -- Operations strategy -- Managing product and service innovation -- The structure and scope of operations. -
Designing the operation: Process design -- The layout and look of facilities -- Process technology -- People in operations. –Deliver: Planning and control -- Capacity management --Analytical queueing models -- Supply chain management -- Inventory management -- Planning and control systems -- Materials requirements planning (MRP) -- Lean operations. –Development: Operations improvement -- Quality management -- Statistical process control (SPC) -- Managing risk and recovery -- Project management

To truly understand the way a business operates, you need to get your hands dirty - that’s how you get to appreciate what's actually happening within an organization. Looking inside for the answers is what Operations Management is all about. Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them in action through a plethora of international examples.