Introduction : operations and supply chain management -- Information technology : ERP systems, SCA systems, and e-commerce -- Supply chain foundations : system slack and related concepts -- Demand management : processing, influencing, and anticipating demand -- Supply management : trends, technologies, and tactics -- Inventory management I: deterministic analysis -- Inventory management II : stochastic analysis -- Capacity management : analysis and psychology -- Production management : flow control and scheduling -- Transportation management : elements and insights.
Texto en inglés